Return and exchange information

Return and Exchange Policy

• Purchases made in the on-line store (with the exception of the Afterglow Sweater and Camp Series Photo Prints*) are eligible for full refund or exchange up to 60 days after purchase. [*The Afterglow Sweater and Photo Prints are fundraising projects and are not eligible for refund.]
• Product must be unused and unwashed to qualify for refund.
• Customer agrees to package and pay for the return shipping in the event that they no longer want the product after item has shipped.
• Camp Crossroads agrees to pay the return shipping in the event that the product sent has a manufacturers defect, or the wrong product was sent in error. Photos of defect or error will be required to qualify for return shipping.

Instructions to receive Returns and Exchanges

• Step 1: Contact the Camp office at info@campcrossroads.com to explain the reason for the refund or exchange request.
• Step 2: The Camp office will send an email to confirm customer’s wishes and either issue the refund or facilitate the exchange according to our Refund/Exchange policy outlined above. Shipping details will also be confirmed at this time.
• Step 3: Customer will package product for return shipping to Camp Crossroads.